Frequently Asked Questions.

If you got your reference number on the confirmation page, you are booked. The reference number looks like this: 1744444. Check that your reference number has 7 numeric characters.

If you didn’t get your reference number, please check your email for the confirmation email. If you have received this then your transaction was successful. Your confirmation email has your reference number. If, however, you do not receive it within an hour or so of your transaction then please check your spam or junk mail folder and if it is not there, then contact us.

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The Murrays booking office is opened 7 days a week.

Murrays Booking Office
Jolimont Centre
65-67 Northbourne Avenue
Canberra City

Opening times for Jolimont
Monday - Sunday
6:30am - 6:00pm

Canberra - Sydney
Sydney - Canberra

Canberra - Narooma
Narooma - Canberra

Canberra - Wollongong
Wollonong - Canberra

Canberra – Snowy Mountains (during snow season only)
Snowy Mountains - Canberra (during snow season only)

Tickets can you be purchased online, at our booking office, Travellers Information office at Central Railway Station or at participating travel agents.

Booking online allows travellers to purchase tickets at discounted prices (subject to availability).

Open Tickets are valid for 6 months from date of purchase. Open tickets for snow express are valid for current year snow season only.

Passengers with discounted tickets have the option to change the time/date of the ticket for an upgrade fee of $20.00 per ticket.

Discounted tickets cannot be open dated.

All bookings are non-refundable.

Full fares are transferable to another service prior to the departure of the original service, or can be open dated for six months from the date of purchase.

All bookings cannot be transferred to another person. If the passenger fails to board the coach, the fare will be forfeited. Call our Booking office on 13 22 51 during opening hours for assistance.

We recommend passengers be at scheduled stop and check in luggage with the driver 15 minutes prior to departure.

The total amount of free of charge luggage per fare paying passenger is one suitcase (no more than 20kgs) and one small carry on cabin bag. Anything in excess of this is subject to the following additional charges:

• Extra Suitcase/Bag; Surfboard; Ski's and Snowboards; Pushbikes (must be in a box); Golf Bags; Large Packages/Boxes - $20.00
• Envelopes (Maximum size A3) - $10.00
• Prams and Wheelchairs - FOC
• Any suitcase/bag/package in excess of 20kgs in weight MUST be loaded/unloaded by the passenger.

Murrays can not guarantee that excess luggage will travel on the same service the passenger is travelling on. You will need to check with our booking office for confirmation of your excess luggage travelling times.

All Murrays coaches have seat belts & air conditioning. Some services have a toilet provided but those that do not have a toilet, the driver will provide a comfort stop if one is required when requested to the driver.

Contact the booking office on 13 22 51 (after hours 13 22 59) who will endeavour to locate your missing items.

Murrays accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever.

Children under the age of 12 years are not permitted to travel unaccompanied on any Murrays Australia service. Between the ages of 12 and 14 years an unaccompanied form is required for each stage of travel.

No pets are allowed to travel on the coach other than guide dogs or registered companion dogs.

Murrays Express Booking Office
Jolimont Centre
65-67 Northbourne Avenue
Canberra City

Opening times for Jolimont
Monday - Sunday
6:30am - 6:00pm
Phone: 13 22 51
Email: reservations@murrays.com.au

Murrays services depart & arrive from Bay 13 on Eddy Avenue at Central Railway Station

Yes, but not all services stop & pick up from Sydney International Airport. You need to check the timetable for the services that operator via the airport.

Pick Up Location

Bay 22
International Terminal (T1)
Sydney International Airport

Drop Off Location

Level 2 Departures, International Terminal (T1)
Sydney International Airport

Bay 5 and 6 Jolimont Centre
65-67 Northbourne Avenue
Canberra City