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Express Service - Terms & Conditions

Tickets

Open Tickets are valid for 6 months from date of purchase. Open tickets for snow express are valid for current year snow season only.

Passengers with discounted tickets have the option to change the time/date of the ticket for an upgrade fee of $20.00 per person per trip. Discounted tickets cannot be open dated.

Sutton Grange Winery Tour - Murrays reserve the right to cancel the service due to low patronage and that in the event of any cancellation money will be refunded but no further liability in respect of the cancellation will be incurred by Murrays

Cancellations

All bookings are non-refundable.

Full fares are transferable to another service prior to the departure of the original service, or can be open dated for six months from the date of purchase.

All bookings cannot be transferred to another person.

If the passenger fails to board the coach, the fare will be forfeited.

Conditions

All schedules are correct at the time of placement on the web site. The company reserves the right to alter the schedules as it deems necessary. Whilst every effort is made to maintain the timetabled service, no responsibility will be taken for inconvenience due to delayed service and any additional cost or expenses.

Departures

We recommend passengers be at scheduled stop and check in luggage with driver 15 minutes prior to departure.

Equipment Bond

A cash bond or credit card imprint will be required to hire equipment .

Excess Luggage

The total amount of free of charge luggage per fare paying passenger is one suitcase (no more than 20kgs) and one small carry on cabin bag. Anything in excess of this is subject to the following additional charges:

• Extra Suitcase/Bag; Surfboard; Ski's and Snowboards; Pushbikes (must be in a box); Golf Bags; Large Packages/Boxes - $20.00
• Envelopes (Maximum size A3) - $10.00
• Prams and Wheelchairs - FOC
• Any suitcase/bag/package in excess of 20kgs in weight MUST be loaded/unloaded by the passenger.

Excess luggage may not always be able to travel on the same service as passengers and need to be carried on a later service.

Luggage

The company accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever.

Snow Bookings

Murrays will only pick up passengers from the stops where passengers are booked on a service.

Snow Conditions

We takes no responsibility for snow conditions on the day of travel or the availability of the hiring equipment.

Unaccompanied Child Policy

Children under the age of 12 years are not permitted to travel unaccompanied on any Murrays Australia service. Between the ages of 12 and 14 years an unaccompanied form is required for each stage of travel.

Download the "Unaccompanied Form" here.

Email for more information: reservations@murrays.com.au